Privacy Policy

Effective Date: December 12, 2021

1. Introduction & HIPAA Compliance

At Adept Health, protecting your privacy and Protected Health Information (PHI) is our highest priority. This policy explains how we collect, use, and safeguard your information in accordance with the Health Insurance Portability and Accountability Act (HIPAA) and the 2025 Telephone Consumer Protection Act (TCPA). By using our services or enrolling in our SMS program, you agree to these terms.

2. Information We Collect

We collect information necessary to provide medical navigation and communication services:

• Personal Identification & PHI: Name, date of birth, medical history, and insurance details required for healthcare operations.
• SMS-Specific Data: Your mobile phone number provided specifically for text communications.
• Consent & Interaction Records: Timestamps, delivery status, and methods of opt-in (web form, verbal, or paper) maintained for audit and compliance purposes.

3. How We Use Your Information

• Healthcare Operations: To coordinate your care, navigate insurance benefits, and provide medical updates.
• SMS Communications: To send recurring notifications, appointment reminders, and account updates per your opt-in preferences.
• Regulatory Compliance: To demonstrate adherence to HIPAA, TCPA 2025, and Campaign Registry requirements.

4. SMS One-to-One Consent & Privacy

Under the 2025 TCPA guidelines and FCC rulings, your SMS consent is strictly one-to-one.

• Exclusive Consent: Opting into SMS means you consent to receive messages only from Adept Health.
• No Marketing Sharing: Your mobile information and consent will not be shared with third parties or affiliates for marketing or promotional purposes.
• Voluntary Enrollment: Consent is not a condition of receiving medical treatment or making a purchase.

5. Message Frequency and Costs

• Frequency: SMS frequency varies based on your healthcare journey but will not exceed 3–5 messages per day unless there is a specific notification event.
• Data Rates: Standard message and data rates may apply; please check your carrier’s terms.

6. Your Rights: Opt-Out & HELP

You have the right to control your communications at any time:

• To Unsubscribe: Text “STOP” to any message to opt out immediately.
• For Assistance: Text “HELP” or contact us at the details below for support.
• DNC Protections: We honor National Do Not Call Registry protections and will not text registered numbers unless you expressly opt in.

7. Data Security & Record-Keeping

We employ reasonable technical and administrative safeguards to protect your PHI and personal data. In compliance with 2025 standards, we retain detailed logs of all opt-in and opt-out interactions, including dates, times, and IP addresses where applicable.

8. Changes to This Policy

We may update this policy to reflect changes in healthcare laws or messaging regulations. Significant updates will be communicated via SMS or through our website.

9. Contact Us

If you have questions regarding your privacy, PHI, or SMS preferences, please contact us:

• Email: info@adept-health.com 
• Phone: 1 (813)-692-6981
• Address: 945 E Brandon Blvd, Brandon FL 33511

By using our medical services, patients acknowledge that they have read, understood, and agree to be bound by this Privacy Policy.

Effective Date – December 12, 2021